About VoicePoint

 VoIP Feature Descriptions

3-Way Calling	Allows a user to add another user to an existing call for a three-party conference call.
Access to Directory Assistance	Provides subscriber with the ability to make calls for directory assistance and find telephone numbers for listed names and/or businesses
Account/Authorization Codes	Allows a group administrator to restrict inter-group calls to authorized users and also track these calls.
Anonymous Call Rejection	Allows a user to ignore incoming calls from anonymous callers (those with Calling Line ID Delivery blocked).
Authentication	Allows a user to authenticate an IP phone to make calls.
Auto Attendant	Intercepts incoming calls and greets with a pre-recorded message. Message can be re-recorded by subscriber at any time. Subscriber has full capability to program menu options.
Automatic Callback	Allows a user to be notified when a busy line within their group becomes available.
Automatic Hold/Call	Enables users to automatically hold and retrieve incoming calls without requiring the use of feature access codes. This feature is especially useful for attendants managing a large volume of incoming calls by enabling them to hold calls by simply transferring them to dedicated parking stations. The feature is made active on that dedicated parking station. When an incoming call is directed to that station, the call is automatically put on hold and provided any media on hold. When the attendant wants to address the call, he/she simply retrieves the call from the held station. A timer exists that automatically returns the call to the attendant following expiration. This also allows for holding calls where the user CPE does not have a flash key.
Barge-in Exempt	Allows a user to block barge-in attempts from other users with Directed Call Pickup with Barge-in.
Basic Call Logs	Allows a user to see the most recently received, missed, or placed calls.
Busy Lamp Field Support for Attendant Console	Enables a user to receive the call state information on monitored users. This information supports busy lamp field operation for IP attendant console phones and devices. The list of monitored users is managed by the group administrator level and above.
Call Capacity Management	Allows a system administrator to limit the number of active sessions for a user in a group.
Call Center Queue	A hunt group that queues callers and plays comfort messages while callers are on hold.
Call Forwarding Always	Allows a user to forward all calls to a specified phone numbers.
Call Forwarding Busy	Allows a user to forward calls to another phone number when the user's phone is busy.
Call Forwarding No Answer	Allows a user to forward calls to another phone number when the user's phone goes unanswered.
Call Forwarding Remote Access	Enables users to activate, deactivate and program their Call Forwarding Always service from any phone via their Voice Portal.
Call Forwarding Ring Splash	Enables users to have a short ring burst played on their phone when the following services are triggered: Call Forwarding Always, Call Forwarding Selective, and Do Not Disturb. Ring Splash can be enabled for each of these services individually and serves as a reminder that the respective service is active.
Call Notify	Enables a user to define criteria that cause certain incoming calls to trigger an email notification. If an incoming call meets user-specified criteria, an email (or short message to a cell phone) is sent to the notify address informing the user of the details of the incoming call attempt.
Call Park	Allows user to suspend a call for an extended period of time and then retrieve that call from any extension.
Call Pickup	Users assigned to a call pickup group can answer calls from any phone in that group.
Call Return	Allows a user to return a call to the last party who called.
Call Screening by Digit Patterns	Enables users to specify digit patterns instead of individual phone numbers on the following selective services: Selective Call Forwarding, Selective Call Acceptance, Selective Call Rejection, Call Notification, and Priority Alert. Digit patterns consist of a sequence of digits followed by the ‘*’ wildcard. For example, ‘240*’ would apply to any calls from the 240 area code.
Call Transfer, Blind Call Transfer	Enables a user to transfer a call unattended before or after the call is answered.
Call Waiting	Allows a user to receive an additional call while already in a call.
Caller ID	Enables the delivery of a caller’s identity to a user via the Web Call Manager and phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.
Calling Group ID Delivery	Enables the delivery of a caller’s identity to a user via the Web Call Manager and phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.
Calling Line ID Blocking per Call	Enables users to block their outgoing caller ID on a per-call basis by dialing a feature code before making the call.
Calling Line ID Blocking Override	Allows a user to override Calling Line ID presentation restrictions and always receive the Calling Line ID if available.
Calling Line ID Configuration	Allows a user to modify the outbound caller ID information.
Calling Line ID Delivery Blocking	Allows a user to restrict the public from seeing the user's phone number when making a call.
Calling Name Retrieval	Allows the display of a PSTN-originated caller's name.
Calling Line ID Delivery per Call	Enables the delivery of a caller’s identity to a user via the Web Call Manager and phone (if capable). Delivered information includes the caller’s phone number and name. The information is delivered to the web interface and the phone (if capable) only if the information is available and has not been blocked by the caller.
Calling Name Delivery	Allows the display of a PSTN-originated caller's name.
Calling Party Category	Allows a category to be associated with a user. The category is included in the signaling for all outgoing calls.
Cancel Call Waiting per Call	Users have the option of canceling their Call Waiting on a per-call basis by dialing the respective feature code for Cancel Call Waiting per Call before making the call, or after a switch-hook flash during the call. Once the call is over, Calling Waiting is restored.
Click to Dial, Redial, Hold, Transfer, 3-way	A web-based call client which allows user to make calls, hold calls, transfer calls, and make conference calls.
Configurable Extension Dialing	Provides the ability to map directory numbers (DNs) within a group to unique extensions. The extensions can be of any length (2 to 6 digits) as defined by the group administrator and dialed via a web interface or by phone. All extensions within a group must be of the same length.
Configurable Feature Codes	Provides each group administrator with the option to specify the feature codes (a.k.a. star codes) associated with their services (e.g., Last Number Redial, Call Return) via the Group web portal. Users can see, but not edit, the star code associated with each service at any time by referencing their Personal web portal.
Consultation Hold	Enables a user to put the caller on hold, and make a consultation call to another party. To initiate consultation hold, the user depresses the flash hook and dials the add-on party. When the call is answered, the user can consult with the add-on party. To drop the add-on party and reconnect to the original party, the user depresses the flash hook twice. Users can also execute consultation hold from the Web Call Manager.
Customer Originated Trace	Allows a user to originate a trace on the last call received.
Directed Call Pickup	Allows user to pick up a call to another group member using a feature access code followed by the extension.
Directed Call Pickup with Barge-in	Allows user to pick up or barge-in on a call to another group member using a feature access code followed by the extension.
Distinctive Alert/Ringing	Provides a different call waiting tone (i.e. alert) or a different ringing cadence for intra-group calls versus calls received from outside of the group. This service is provisioned as part of the Priority Alert/Ringing service, so users must choose to enable either Distinctive Alert/Ringing or Priority Alert/Ringing (different tone/ring for user-specified phone numbers) at any given time.
Diversion Inhibitor	Provides the option to prevent calls that are redirected by a user to be redirected again by the called party to their voice mail. It is especially useful for service such as simultaneous ring and sequential ring. If simultaneous ring is engaged, and one of the lines has voice mail pick up set for 2 rings, this feature will continue to ring all the lines past the two rings and not transfer the call to voice mail.
Do Not Disturb	Allows a user to restrict all incoming phone calls.
Emergency Zones	Allows an enterprise administrator to restrict SIP device call originations to within the home zone of a user's group.
External Calling Line ID Delivery	Allows caller ID display for group to group
Extension Dialing	Provides the ability to map directory numbers (DNs) within a group to unique extensions. The extensions can be of any length (2 to 6 digits) as defined by the group administrator and dialed via a web interface or by phone. All extensions within a group must be of the same length.
Flash Call Hold	Allows a user to use a flash service for Call Hold.
Group Resource Inventory Reporting	Enables Group Administrators to generate reports on the resources used in their group and, if applicable, in each of departments. Information includes phone numbers, devices, services, users and departments. The reports are generated on a web page in CSV format (comma-separated value), so they can be easily imported into a spreadsheet for sorting and archiving.
Group Web Portal	A Web Portal that allows a Group Administrator to modify services and features for the entire group.
Hunting Group	Allows calls to be routed to a idle member of a group using a pre-selected pattern.
Incoming Calling Plan	Allows a group administrator to restrict incoming calls by call type.
Internal Calling Line ID Delivery	Allows caller ID display for within group
IP Phone Branding	Customers who choose to can have the image on their phone customized. This service is available only for Customers who have the Cisco 7960 or 7940 IP phone. The following are the specs that their marketing and/or design representative should follow to ensure proper imaging. The background space allocated for the image is 90 x 56 pixels. The recommended file size for the image is from 5 to 15 Kb. Use grayscale bitmap format only. Windows bit-map (.bmp) file format is the only bitmap format supported.
Last Number Redial	Allows a user to access and dial the last dialed number using a feature access code.
LDAP Integration	Allows a group to retrieve contacts from a LDAP directory using their CommPilot Call Manager.
Loudspeaker Paging	Enables users to access an intercom paging system by dialing an extension within the group. The paging system is configured in MCS as a user and inter-connected via a standard two-wire interface.
Malicious Call Trace	Allows a user to originate a trace on the last call received.
Music On Hold	Allows a group administrator to specify an audio source, for example, music or advertising that can be played to held parties in various situations.
Multiple Call Arrangement	Enables a user to make and receive multiple calls simultaneously on their different Shared Call Appearance (SCA) locations. This feature provides better support for the manager/administrative assistant scenario by presenting incoming calls to all locations, regardless of ongoing call activity. Also, enables all end point locations to originate a call even if another location is busy. This feature overlays the SCA feature.
My Access Point (Online Account Management)	A way to view account information, request changes, view orders, report billing or service troubles, and view your bill online.
Outgoing Calling Plan	Allows a group administrator to restrict outgoing calls by call type.
Outlook Integration	Allows a user to integrate Microsoft Outlook contacts with the CommPilot Call Manager.
Personal Web Portal	A Web Portal that allows a User to modify services and features for only their account.
Phone List: Call Log	The Call Log enables users to view and dial from the following lists of stored numbers: missed, received, and dialed. The call log is accessed through the Web Call Manager and includes the most recent numbers registered for each category, as well as the respective call times and dates.
Phone List: Group	This phone list enables users to dial any other member of their business group by selecting from a list of names on their Web Call Manager. The list also serves as a searchable company directory, listing names, numbers and email addresses. Each user added to the group is automatically added to this list. Also included are the extensions for reaching the Auto Attendant(s), Hunt Group(s), and the Voice Portal, when applicable. Group Administrators can add additional phone numbers to the Group Phone List by either adding them individually via their web portal or by importing them from a file.
Phone List: Personal	Enables users to dial frequently called numbers by selecting from a searchable list of names on their Web Call Manager. Each user can add, delete, edit and re-order numbers in their Personal Phone List, which serves as a personal speed dial list. Users can add multiple numbers to this list by uploading them from a flat file.
Phone Status Monitoring	Allows a user to manage the list of monitored users to be used by an attendant console application.
Printable Group Directory	Enables users to view and print a directory listing of all the business group members and their respective contact information (e.g. extension, mobile phone number, e-mail address). The information is displayed in one of two formats: “Summary” or “Detailed”. The Group Directory is accessible from the Group Portal or via each user’s Web Call Manager.
Priority Alert	Allows a user to receive a distinctive ringing pattern or distinctive call waiting tone for selected callers.
Push-to-Talk (Intercom)	Enables user-to-user intercom service across an enterprise. When a user dials the respective feature access code followed by the called party’s extension, the system will request that the called station answer automatically. Users and administrators can define accept and reject lists, which may include wildcards.
Reception Console	A carrier class IP Telephony Attendant Console specifically developed for hosted environment. See special features for more information.
Remote Office	Allows a user to assign a phone number at a remote site to be the user's current phone number.
Reserved Telephone Numbers	Numbers held by telecommunications companies at the request of specific enduser customers for their future use. The purpose of having reserved numbers is to give prospective clients some assurance that numbers with the characteristics those customers are seeking will be available to them in the near future.
Selective Call Acceptance	Allows a user to accept phone calls from selected callers.
Selective Call Rejection	Allows a user to reject phone calls from selected callers.
Sequential Ring	Allows a user to configure a list of phone numbers to ring sequentially when the incoming call matches the specified criteria.
Series Completion	The Series Completion service can be assigned to a selected series of lines to forward calls on a busy condition. It is a form of "hunting" in which the next line in the group is tried in a prearranged order, without any limit on the number of sequential forwards.
Shared Call Appearance	Allows a user to have up to 35 additional location assignments.
Simultaneous Ring	Allows a user to configure secondary phone numbers to ring simultaneously when the user's primary phone number rings.
SMDI Message Desk	Enables Simple Message Desk Interface on a Hunt Group, for interoperability with a legacy Voice Messaging System.
Speed Call 8 or 100	Allows a user to program up to 8 or 100 speed-calling codes.
Toll Free Number	A telephone number that can be called at no cost to the caller, because the recipient pays for the cost of the call.
Toolbar	A toolbar for Microsoft Outlook and Internet Explorer used for Click To Dial and configuration for the most commonly used services.
Virtual Number	Provides subscriber with a virtual presence outside the local calling area. Calls to this number are routed to the number / location, specified by subscriber. No additional pathways are required.
Voicemail	Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail. Incoming callers are given the options to review and change their message and will get a warning tone if their message is about to reach the maximum configured length. Users can configure the service via their personal web portal or by calling into their voice portal from any phone. The personal web portal enables users to control whether their voice mail messages are to be delivered to their e-mail account as .WAV attachments and/or to the voice messaging system repository for retrieval from a phone. Users can also set their password and elect to give callers the option of connecting to an attendant by pressing 0. By accessing the Voice Portal from any phone, users can listen to, save and delete each message, as well as move to the previous or next message. During the playback of a message, users have the option of skipping forward, skipping back, or pausing. Replies to message senders can be sent, and messages can be forwarded with an introductory message to one or more group members, or to the entire group. Messages can also be composed and sent to one or more users in the group, or the entire group. Users have the option of marking a message as Urgent or Confidential. Users can also pre-configure lists of users to whom voice messages may be sent. The Voice Portal also enables users to record their name and multiple personal greetings for busy and unavailable. Users also have the option to enter a feature code on their phone to clear their message waiting indicator (MWI).
Voice Messaging Group	Allows simple phone retrieval of voice messages.
Voice Portal	Enables users to call from any phone to use and configure the following services (also listed separately): Voice Messaging, Forwarding Remote Access, Web Call Manager Express, and Personalized Name. Each user configures a private passcode to access the Voice Portal. Group Administrators may also use the Voice Portal to record Auto Attendant greetings remotely.
Voice Portal Calling	Allows a user to make a call from the Voice Portal.
Web Call Manager	Provides a web-based tool for users to invoke their services, as an alternative to using feature codes or depressing the flash hook. The following features are included with the Web Call Manager: Click-to-Dial – enables user to input and dial a number, dial directly from a drop-down Phone List (Personal, Group or Call Log) or Outlook tab, or click the Redial button. Answer Call – enables user who is already engaged in call to answer another waiting call. When available, Calling Line ID is displayed with caller’s name and number. Call Hold/Retrieve – enables user to place an existing call on hold for an extended period of time, and then retrieve the call to resume conversation. While the calling party is held, the user may choose to make a consultation call to another party. Call Transfer – enables user to redirect a ringing, active, or held call to another number or directly to voice mail. Before transferring the caller, the user may choose to consult with the third party first or establish a three-way consultation. Conference – enables user to establish a three-way call involving two other parties. Release Call – enables user to disconnect a call that has been answered. Configure Services –buttons are provided to enable user to turn on/off frequently used services such as Call Forwarding Always and Do Not Disturb. Alternatively, if Call Manager Express has been configured, the user may change their Call Manager Express status (e.g. Available, Busy, Unavailable) by choosing from a drop-down list.
Web Express	Allows a user to easily configure their phone service based on pre-defined profiles.

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