McDonald’s began using Access Point, Inc. services in 2006. We initially selected them to take advantage of an opportunity to reduce the rates and fees that we pay for our telephone service. What we have found is they have been a great impact to our overall bottom line. Not only did they dramatically reduce our previous telecom costs, they have also helped us gain control over our telephone service. Access Point has been able to consolidate a significant amount of our telecom billing and service data into their simple, yet robust billing and reporting information system. The results have given us a complete picture of our telecom use and costs in over seven hundred of our stores to date, which has resulted in reductions in the services needed in those locations and translated into savings for us.

Access Point understands the importance of quality customer service and has adopted that as their philosophy in business. Their customer service is outstanding. They are always ready with real people answering the telephone when we call and real solutions to our service needs. Our experience with Access Point has given us the confidence that they are willing and able to deliver top level service to us every day.

Thank you Access Point for proving to be a “customer-first” company. McDonald’s appreciates our winning relationship with you. We look forward to a continued successful business partnership.

Tim Burge
McOpCo East Division
Store Systems Manager

 

CSX Transportation has been a customer of Access Point, Inc. for several years. During that time, we have received consistently excellent customer service and competitive pricing for all of our telecom services.

CSX operates the largest rail network in the Eastern US, and Access Point has played a vital role in the efficient management of our sizable, multi-location telecom services. We have been impressed over the years with the way Access Point has combined our telecom services from multiple carriers and billing platforms with nearly 1000 of our locations in the Eastern US. Access Point’s billing format is easy to understand and there is always a quick response with any issue. We could not be more pleased with all aspects of our relationship with Access Point.

From the beginning we have been provided with exceptional customer-friendly support, live personal service and a single point of contact that manages our services in a highly efficient manner. Managing our telecommunications services could be a time consuming and frustrating experience. With Access Point, we have the peace of mind in knowing that a professional and enthusiastic team is available at any time to answer questions or address a service-related issue. This is critical to the efficient operation of our business.

I want to compliment Access Point for being a customer-focused company who truly seems to care for their clients. In this day and age, personal care is not something that you run into everyday. CSX Transportation focuses on excellent customer service and outstanding business practices and appreciates the same high standards in return. We highly recommend Access Point and look forward to continuing our relationship.

Brad Cook
Manager, Telecommunications

Metromont Corporation first partnered with Access Point, Inc in June 1999. During the past ten years Access Point has consistently had excellent customer service. Their invoices have been correct and contain summary information that allows our AP clerks to easily classify and charge the correct accounts.

The initial install involved replacing seven T-1s, one at each of our four remote locations and three at our headquarters. Each of the remote T-1s had separate channels for handling tie-lines, 2 way long distance voice and 128KB of frame-relay traffic. This was not an easy transition. Access Point staff had everything running as it should with only two hours of downtime that took place after business hours.

The initial cut-over was just the beginning of their excellent customer service. The only time that a service ticket took longer than a day to fix was when Metromont’s equipment failed. The problem didn’t manifest itself as an equipment problem. All along, Access Point assumed it was their problem and worked diligently to resolve the issue.

Metromont uses departmental access codes. When employees make long distance calls, they need to enter their department number. We also have several personal telephone credit cards through Access Point. The way those charges are summarized and detailed on the invoice makes it very easy to allocate those charges to the correct departments.

Over time, we have upgraded our Frame Relay bandwidth as well as added and subtracted offices. Access Point made the changes effortless for us.

Access Point’s cares about their clients. Metromont will continue to use Access Point for its telecom services and highly recommends other companies look at making Access Point their partner.

Lee Zeis
Metromont Corporation
Director of Information Technology

Luihn Foods, Inc. has been impressed over the years with the way Access Point has combined local, long distance, and data services from multiple carriers and billing platforms with our fifty-plus locations in the southeast.

Not only did we receive incredible pricing, but during the provisioning transition were updated through the process. We always receive excellent customer service and continue to recommend Access Point to others looking for a new telecom provider.

Cindy McFalls
Accounts Payable Administrator