Support Service & Regulatory Fees  
Customer Service
Enterprise Customers
Service Intervals
Service Level Agreements
Service & Regulatory Fees
VoIP 911 Registration


Please contact us at 800.957.6468 or email our Customer Service Department

Sales
888.533.3429

Partner Opportunities
919.827.0448

Corporate Office
877.419.4274

Account Maintenance Fee
A fee of $3.95 will be applied to any single location commercial service accounts or any invoice responsible multi-location commercial service account for the preparation and delivery of your monthly invoice. A fee of $1.95, per account, will be applied to any multi-location commercial service account for the preparation and delivery of individual monthly invoices to the individual service locations. A fee of $.95 will be applied to any residential account for the preparation and delivery of your monthly invoice.

Carrier Cost Recovery Fee
Due to recent regulatory changes affecting network costs, there is now a Carrier Cost Recovery fee of $1.00 per line in some areas. If applicable, the fee will be reflected in your invoice.  

Credit Card Convenience Fee
In order to serve you better, we accept MasterCard, Visa , Discover or American Express credit cards . Please be advised that we charge a convenience fee when you pay with any of the aforementioned cards.

The following table outlines the convenience fees that will be assessed if authorization to receive payment via credit cards is received.

$100 & below - $1.95
$101 - $200 - $3.00
$201 - $300 - $6.00
$301 - $400 - $9.00
$401 - $500 - $12.00
$501 - $600 - $15.00
$601 - $700 - $18.00
$701 - $800 - $21.00
$801 - $900 - $24.00
$901 - $999 - $27.00

$1000 & above Multiply charge amount by .03
Ex: $1000 * .03 = $30.00
Ex: $2000 * .03 = $60.00
Ex: $3000 * .03 = $90.00

Regulatory Recovery Fee
Local, State and Federal agencies require Access Point, Inc. to make various payments throughout the year. This particular fee was established to help Access Point, Inc. recover the cost of these assessments and administrative expenses. Regulatory Recovery Fee will be assessed and invoiced to the end -user based on interstate and international services. (Rate of 2.5%)

End User Common Line Charge
Local Phone companies recover some of the costs of the telephone line connected to your home or business through a monthly charge on your local telephone bill. This charge is usually called the Subscriber line charge. It is sometimes called the "Federal Subscriber Line Charge" because it is regulated by the FCC and not by state public utilities commissions. Local telephone companies collect subscriber line charges to cover part of their costs of operating and maintaining the local telephone network.

Dual Party Relay Charge
This is a charge ordered by the Public Service Commission to be paid by all subscribers to fund the relay service for hearing/speech-impaired customers. 

Local Number Portability (LPN) Charge
(LPN) Local Number Portability is the ability of users of telecommunications to retain, at the same location, existing telephone numbers without impairment of quality, reliability or convenience when switching from one telecommunications carrier to another. The FCC has authorized the recovery of the charges associated with implementing the order through a federal charge assessed to end-users.

PICC
PICC (Pre-subscribed Interexchange Carrier Charges) represents the fees that long distance carriers must pay to the local telephone companies for the use and maintenance of local telephone lines. These fees are billed to your long distance carrier by your local telephone company and are used to offset the costs of connecting your telephone service to your long distance carrier while helping to reduce long distance rates. If Access Point, Inc. is providing your local telephone service then we pass these fees along to the underlying local carrier whose facilities we are using.

USF: What is it? 
Answer:  The USF (Universal Service Fund), created by the federal government, is designed to help ensure first-class, affordable telecommunications service for all consumers across the country, especially residents in high-cost rural communities and low-income areas. Additionally, the Federal USF helps to fund discounted telecommunications services for schools, libraries and rural health-care facilities.

 

 

 

 

©1996-2011
Access Point, Inc.
Privacy Policy | Terms & Conditions | Tariffs | CPNI | AUPIS