Cary, NC, April 2017 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, is excited to announce they are now part of the Powered by BroadSoft Program with the goal to enhance their brand and launch successful service offers. BroadSoft is a mobile-first cloud, unified communications, team collaboration and contact center platform trusted by 25 of the world’s top 30 service providers by revenue.BroadSoft is the technology innovator in cloud unified communications, team collaboration, and contact center solutions for businesses and service providers across 80 countries. We are the market share leader for cloud unified communications with an open, mobile and secure platform trusted by 25 of the world’s top 30 service providers by revenue. Our BroadSoft Business application suite empowers users and teams to share ideas and work simply to achieve breakthrough performance.
Cary, NC, March 2017 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, announced the launch of the new Live Instant Answering Service. This product is amazingly unique in that the customer can set up their own Live Answering Service themselves, and have it active immediately. Never miss a call again with this 24/7/365 answering service. Instant Answer is a 24-hour LIVE answering service that will ensure business continuity through a wide array of cost-effective telephone answering service solutions. Instant Answer will help increase revenue by never missing a service call, increase customer satisfaction by always having someone answer calls, and increase response times by getting messages instantly. A truly valuable aspect of this answering service is it provides both existing and potential customers with the ability to communicate during off-hours.
Cary, NC, February 2017 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, has enhanced their Polycom IP Phone options to now include the VVX 60 Wireless Handset and the RealPresence Trio 8800.
The Polycom VVX 60 Wireless Handset complements the Polycom VVX series of Business Media Phones by offering the convenience of a cordless solution as a simple add-on device. The VVX 60 Wireless Handset offers the same SIP features as the VVX desk phones and is an ideal solution for small businesses, retail environments or administrative personnel that need to collaborate while moving throughout the day. The Polycom RealPresence Trio 8800 is the first smart hub for group collaboration that transforms the iconic three-point conference phone into a voice, video and content sharing system that can fit into any team environment. RealPresence Trio provides wired and wireless pairing with your personal devices using Bluetooth or USB and even includes convenient, illuminated mute buttons on each leg so everyone in the room can manage the meeting experience.
Cary, NC, January 2017 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, has launched their enhanced Managed Network Services (MNS) solution, Vigilant Twenty-Four 7. The new Vigilant platform will offer a customer portal that integrates into the My Access Point portal providing real time statistics and reporting. The enriched platform has the ability to set thresholds related to different metrics and provide customers alerts based on their needs. Access Point’s 20 year history of delivering superior telecom and complex data network solutions puts them in an ideal position to provide customers top-notch managed services.
Access Point offers two options for monitoring and maintaining network availability. Alert Platform notifies customers of WAN connection issues via email or SMS. When an Internet circuit loses connectivity the system will send out an immediate update to advise our customers of the issue. The Vigilant NOC team will monitor the platform 24/7/365 and advise the designated customer contacts of the outage. Restore Platform allows Access Point ownership of monitoring connections. Once an issue is identified our engineering team will begin troubleshooting the issue, take ownership of proactively opening a ticket with the underlying carrier and driving to resolution. Our customer service team will advise that a trouble ticket has been opened and continue to keep customers updated on status until fixed. The Restore platform will offer the threshold options as well as the portal access to view and pull reporting and connection statistics.
Cary, NC, August 2016 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, announced the launch of the new PRI+ product offering. This service allows you to keep what you have and add what you want.
PRI+ is the perfect way to customize your existing phone system. PRI+ is an ideal solution for businesses looking to leverage their existing PBX investment, boosting their phone system’s capabilities, all while benefiting from the enhanced capabilities that hosted telephony brings. Simply put, this is a product for businesses who demand more out of their existing phone system.
UC Trunking is the perfect solution for legacy phone systems to take advantage of all the latest UCaaS technologies and features. Services can be layered onto a traditional PRI or SIP handoff according to specific needs. Our Unified Communications offering brings together all real-time services such as instant messaging, presence, voice and video calling, conferencing, file sharing and desktop collaboration into a convenient application.
CARY, NC, February 25, 2016 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, announced the launch of the new “Access Point University” channel on YouTube. The goal of the Access Point University training channel is to give customers and agents the ability to educate themselves on their Hosted IP products at any time and on any device. Access Point intends this channel to be the hub for all things IP.
The purpose of the training videos is to showcase the features and functionality of Hosted IP services. Customers can watch the videos to initially learn about setting up Hosted IP services, and then use the videos as a great reference tool going forward. Ultimately, this training program will allow customers to be more comfortable establishing new services, and, as a result, more effective.
“As a leader in the Cloud Telephony space, Access Point recognizes the need to offer on-demand training to our customers. Access Point University will meet that demand and offer our clients an ever evolving offering of trainings, tutorials, and up to the minute information on our products and services,” said Robert Buffa, VP of Sales & Marketing.
Our training videos are available at https://www.youtube.com/c/AccessPointUniversityvideos
Access Point, Inc. ANNOUNCES MAJOR UPGRADE IN IP TELEPHONY OFFERINGS
Cary, NC, December 7, 2015 - Access Point, Inc., a leading national provider of integrated telecommunications solutions, announced this week the launch the next phase of their enhanced IP Telephony solutions. The upgraded platform will provide cost-effective, seamless communications for businesses using IP-based communications. These advancements give businesses access to "enterprise grade" IP phone systems with integrated collaboration capabilities.
The Hosted IP service, VoicePoint Complete, is an ideal solution for growing companies looking to develop that winning competitive edge. Connect any number of locations on one unified system with several advanced features from one provider. The customizable Hosted IP service, VoicePoint Flex, is designed for larger organizations with 20 or more users. This solution allows flexibility to offer features and functionality to each user, while sharing the call path availability across the whole enterprise.
“For the past 19 years Access Point has been at the forefront of bringing stable, yet cutting edge, products to the marketplace. Voice Point Complete is another step in our strategy and complements our already industry leading cloud telephony offerings, said Robert Buffa, VP of Sales & Marketing.
Access Point, Inc. Appoints NEW VICE PRESIDENT OF SALES & MARKETING
Cary, NC, May 20, 2015 - Access Point, Inc. today announced the addition of Robert Buffa to their executive team in the role of Vice President of Sales & Marketing. Mr. Buffa, a 26 year telecom veteran, is well known in the worlds of both channel and direct sales having been a member of executive teams at several telecommunications companies.
Prior to joining Access Point, Buffa spent the past seven years as the VP of Sales & Partner Development at Broadsmart where he led a very successful effort to transform the company into a nationwide provider of Hosted Unified Communications to enterprise level clients. Prior to that Buffa spent a decade at BTI Telecommunications as the VP of Dealer Sales and managed the transition from BTI to Deltacom, in the process building one of the largest channel programs in the country. Buffa began his telecommunications career in 1989, owning and operating several family owned phones companies.
“Robert rounds out what was already an outstanding leadership team here at Access Point,” said Robin Byers, COO. “Robert’s sales leadership, coupled with his expertise in Unified Communications for enterprise level customers will be essential to our growth as a company going forward. Access Point already has an award winning Agent Sales Channel Program and Robert will be focused on taking that to the next level, while ensuring continued progress as a leading integrated solutions provider to enterprise and business customers alike.”
Buffa’s addition to the Access Point management team is part of the company’s continued commitment to be a leader in the telecommunications industry. He will be a valuable team member as the company closes in on twenty years of product development and growth.
Michael Newkirk Joins Associated Communications Companies of America
Cary, NC, March 24, 2015 - Access Point, Inc. announced that Michael Newkirk has been elected to serve as a board member for the Associated Communications Companies of America’s (ACCA). Newkirk co-founded ACCA in 1993 and helped it become one of the industries’ most successful information sharing channels. Newkirk held a range of leadership positions for the ACCA including President. Mr. Newkirk is also the former President and Chief Operating Officer and Board Member of BTI and has held Board positions in both ACTA and Comptel.
About the Associated Communication Companies of America
Founded in 1993, the Associated Communication Companies of America (ACCA), is comprised of some of the largest and most influential Telecommunication companies in the world. The ACCA is a conduit for its members to share information and resources regarding the latest technology and industry trends.
The Associated Communication Companies of America (ACCA) is a self-governing, nonprofit, telecommunications consortium. ACCA was founded for the purpose of providing a forum for member companies to meet and share information and resources regarding the telecommunications industry.
The membership openly exchanges both technological and general business information so that each member can better compete in the telecommunications marketplace. In pursuit of our efforts, The Associated Communication Companies of America (ACCA) spends in excess of $450 million annually.
Access Point Announces New Website and Social Media Launch
Cary, NC, March 2015- Access Point, Inc. is delighted to announce the launch of our new website which has been many months in the planning. Immediately you will notice streamlined menus, simple navigation and access to the information you need. The site was redesigned with user-friendly navigation, cool social sharing features, and has been updated with the latest information about our products and services. Visit this site at accesspointinc.com
We’re also very excited to announce our expansion into the social media world. We invite you to join us as we connect to this exciting method for communicating. If you already have Twitter, Linked In, or Facebook accounts, we encourage you to "FOLLOW" us on Twitter (@accesspointinc), "LIKE" us on Facebook, and/or "VIEW OUR PROFILE" and follow us on LinkedIn.
Using these social media tools allows us to more easily and quickly provide you with news on a variety of telecom related topics and keep you better informed of what’s happening such as the addition of our Unified Communications product.
Partners Choice Award Winner in Telecom Expense Management
Cary, NC, February 2014 - Once again Access Point, Inc. has been recognized by the agent community for their superior telecom expense management services.
Cary, NC, December 12, 2014 - Access Point, Inc. today announced the addition of R. Michael Newkirk to their executive team in the role of Chief Technology Officer. Mr. Newkirk comes with a wealth of experience within the telecom industry and has been in executive management for several decades.
Most recently, Newkirk headed up his own consulting firm where he provided CBO-level corporate strategy, business development, product commercialization, and strategic marketing consulting to startup and high-growth companies across a broad spectrum of industries. Prior to that he served as President and Chief Operating Officer of BTI, up until their merger with Deltacom where he grew revenues from $8 million to $350 million annually. He has an impressive track record of more than 30 years of hands-on experience in strategic planning, business unit development, project and product management, and system engineering strategies.
“Mike brings tremendous knowledge and insight to his new role as CTO, especially with respect to the evolving telecom landscape. Mike’s experience as a leader and technology visionary is exactly what Access Point needs at this point in time,” said Richard Brown, CEO. “His expertise, energy and strong entrepreneurial spirit will have a significant impact and we are thrilled to add such a talented executive to our leadership ranks."
Newkirk is also a co-founder and former president of ACCA (Associated Communications Companies of America) and has served on numerous technology company and industry boards. Newkirk has several times been recognized as one of the “Top 25 Telecommunications Executives” and “100 Top People to Watch” within the telecom industry.
Newkirk’s appointment is a result of Access Point’s commitment to being a leader in the telecom industry. He will play a key role in shaping Access Point’s technology strategy as the company embarks on its next phase of growth.