Richard E. Brown, Chief Executive Officer
Robin A. Byers, Chief Operating Officer
Gregory Taylor, Vice President of Information Services
Debra Pasquale, Vice President of Service Delivery
Chris Kasprzak, Director of Customer Service
Jared A. Welch, Director of Product Development
Jim Hart, Director of Operational Support Systems
Laura Klemick, Director of Marketing
Jeffrey M. Brooks,
Director of Revenue & Cost Assurance
Board of Directors
Richard E. Brown, CEO, Access Point Inc.
Robin A. Byers, COO, Access Point Inc.
Kim D. Cooke - Founder & Managing Director, Bluewater Capital LLC
James W. Loving, Jr.- Director & Chief Financial Officer, Bluewater Capital LLC
Richard E. Brown
Chief Executive Officer
Richard Brown has served as the Chief Executive Officer and Chairman of the Board since the company's inception in 1996. As a company founder, Mr. Brown is a seasoned telecommunications professional acquiring industry experience since 1987. Prior to starting the company, he served as the Executive Vice President of Finance for BTI, a facilities-based CLEC with operations throughout the east coast. During his tenure there, Mr. Brown helped to grow the organization from its start-up phase with $2.2 million in sales to reach over $120 million and from 15 employees to over 500. Mr. Brown joined BTI in 1986 as Controller. In 1993, Mr. Brown also helped found Optex, a telecom billing company in Dublin, Ohio that specialized in developing software for switchless resellers. He served on the Board until Optex was sold in 1997 to Clairmont Technology and ultimately to CBSI, a publicly traded worldwide provider of information technology services. Mr. Brown is a graduate of the University of South Carolina with a BA in Accounting.
Robin A. Byers
Chief Operating Officer
Mr. Byers has served as Access Point's Chief Operating Officer since December, 2000, Secretary of the company since July, 1996 and on the Board of Directors since the company's inception in 1996. Mr. Byers is one of the co-founders of Access Point. With over 27 years of experience in the telecommunications industry, Mr. Byers held a series of management and sales executive positions with companies in both the wireless and wireline business sectors prior to starting Access Point, including BellSouth, Mobilecomm and BTI. Currently, Mr. Byers’ main areas of focus are in driving growth and leading the Sales, Marketing and Customer Service initiatives of the company. Mr. Byers attended the Ohio State University.
Vice President of Information Services
Mr. Taylor has over 20 years of industry experience and is responsible for the Information Technology, Information Systems, and Operational Support Systems teams at Access Point. Prior to joining the company in April 1999, he held the position of VP of Operations with Topcoat Software, Inc., a company that he helped form in 1998. Before the formation of that venture, he was with BTI for a period of six years, beginning as a Cost Analyst in 1992 and rising to the position of Cost Accounting Manager in 1997. In 2001 Mr. Taylor left the company for a period, working for Convergys – Information Management Group in the implementation of their billing and order management applications. He then re-joined Access Point in 2002 to head up the development of the company’s next-generation OSS. Mr. Taylor received a BS in Accounting from East Carolina University in 1991.
Vice President of Service Delivery
Ms. Pasquale brings 20 years of telecommunications experience to Access Point. Ms. Pasquale is responsible for the Service Delivery Team which is comprised of the Traffic Management, Provisioning, Order Assurance and Order Processing teams. Working for companies such as AT&T, Deltacom and BTI, Debra has proven herself to be a results-driven professional with excellent leadership and management skills. Prior to coming to Access Point, Ms. Pasquale held the position of Vice President of Service Delivery with ITC-Deltacom. Her outstanding performance has been recognized by the receipt of several awards including the Operational Excellence Award for Extraordinary Achievement and the Sales MVP.
Director of Customer Service
Mr. Kasprzak has over 19 years of telecommunications and service experience. He joined Access Point in 2000 and was promoted to Director of Customer Service in 2004. His previous experience includes ten years at GTE/Verizon, where he was responsible for major account development and management of a national Call Center. Prior to that, Mr. Kasprzak worked as a Sales and Marketing director for the hotel industry. Mr. Kasprzak holds a BA in Public Administration from North Carolina Central University.
Director of Channel & Product Development
Mr. Welch brings over 12 years of management experience to Access Point. Prior to joining Access Point, he owned and operated his own small businesses. Before becoming an entrepreneur, he worked with a telecommunications company, BTI, now known as ITC-Deltacom in their service provisioning department where he received an award for making an immediate impact in the 2nd quarter of 1999. Before joining the telecommunications industry, Mr. Welch was a Manager for Midway Airlines in their Baggage Service and Operations departments from 1996 to 1999. Mr. Welch joined Access Point in 2000 and was promoted to Local Service Manager in 2001and then on to become a Director in 2004. Mr. Welch attended the University of NC at Chapel Hill.
Director of Operational Support Systems
Mr. Hart joined Access Point in 1999 after serving several years with MCI/Worldcom. After starting with Access Point as a member of the billing team, Mr. Hart rose to the position of Billing Manager and was promoted to Director of Operational Support Systems in 2006. Through his twelve years of telecommunications and service experience, Mr. Hart has successfully lead the implementation and management of multiple OSS/BSS systems. Mr. Hart received a BS in Business Administration from the Kenan-Flagler Business School at the University of North Carolina at Chapel Hill.
Director of Marketing
Ms. Klemick joined Access Point in 2005 and was promoted to Director in 2010. Prior to joining Access Point, Ms. Klemick worked in the advertising, print, multimedia and television industries. She utilized both her creative and managerial skills in a variety of roles including creative director, project manager and producer. Ms. Klemick has held positions with local companies including SAS, UNC-TV, Mindworks Multimedia and UNCW. Ms. Klemick holds a BS in Communications from the State University of New York College at Brockport.
Jeffrey M. Brooks
Director of Revenue & Cost Assurance
Mr. Brooks has an extensive background in technology management. He has served as an officer at The Southern Company, Vanguard Cellular Systems and held VP level positions at BellSouth, and GTE. He has provided executive leadership for a variety of start up companies including ITO, True Prism Technologies, IBIS 7, and Viglilinx, and was a successful sales manager at companies including Data General and Sequent Computer Systems. Mr. Brooks holds a B.S. from East Carolina University and an M.S. from N.C. State University. He is an Eagle Scout, and resides with his family in Cary, NC.