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Please contact us at 800.957.6468 or email our Customer Service Department

Sales
888.533.3429

Partner Opportunities
919.827.0448

Corporate Office
877.419.4274

We are always interested in candidates with any of the following skills:

  • General telephony knowledge
  • Customer service experience
  • Billing and resolution experience
  • Provisioning local, LD, data, and Internet products
  • Working knowledge of both simple and complex local service, such as POTS, Centrex, ISDN, and Local T-1
  • Working knowledge of long distance services like switched, dedicated, and toll free

Email careers@accesspointinc.com for consideration.

Current Openings:

>Service Order Processing Specialist

Service Order Processing Specialist is responsible for performing a combination of roles and responsibilities with focus on taking new sales opportunities from point of sale, through to the provisioning and billing teams.  Responsibilities include contract review, order qualification, interpretation of CSR’s, working with sales agents and customers and order generation for submission to appropriate internal teams.  This position requires a highly motivated individual who is able to work both as part of a team and individually.  Our ideal candidate has an analytical and investigative personality.

Requirements:

  • Previous Telecommunications experience
  • Strong analytical ability and problem solving skills
  • Skilled in Microsoft Office Product Suite
  • Excellent grammar and communication skills
  • Strong organizational and multi-tasking abilities

Responsibilities

  • Work with sales agents and/or customers in a friendly and efficient manner to assist with data gathering as necessary, to turn sales into orders expeditiously.
  • Create new accounts using our internal software for billing and ordering.
  • Scrub orders to verify product availability, accurate pricing and appropriate documentation.
  • Accurately deliver orders by means of order entry into our internal software to provisioning teams with complete scope of work to be performed.
  • Review billing system to make any corrections necessary to product and/or pricing.
  • Set up interdepartmental meetings, serving as facilitator to coordinate roll out of multi-location orders with Major Accounts and provisioning teams.

>Service Delivery Specialist
We are seeking a qualified candidate for a Provisioning position in the Service Delivery Department.

The ideal candidate will be a highly motivated quick learner and be able to order telecommunication services, as well as project manage the service installation. As a part of our Service Delivery Team, the focus will be on facilitating, establishing and managing the installation of a suite of telecom products. The Service Delivery Specialist is the single Point of Contact for our end users and sales agents and will manage the implementation process up to the point of service activation.

Requirements:

  • Previous Telecommunications experience.
  • Understanding of Telecom equipment and/or CPE
  • Previous knowledge & processing experience using Local and Access Service requests with respect to Integrated, Internet and Dedicated services (i.e. DSL, T1, number portability).
  • Excellent communication skills - written, verbal, interpersonal and telephone.
  • Flexible, detail oriented and organized with the ability to multi task and work both in a team and independently.
  • Must possess excellent customer service skills.

Qualifications:

  • Bachelors Degree in related field
  • Minimum two years previous telecom experience
  • Skilled in Microsoft Office Product Suite


>Customer Service Representative
This position will handle all inquires regarding customer accounts. Primary responsibilities include handling all inbound calls while resolving billing and service affecting issues.  Create, distribute, track and log all customer service actions.  Responsible for complex administrative duties such as database maintenance and bill reconciliation.  Required: Solid understanding of telecommunication technology and networks.

 

 

 

 

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