We are always interested in candidates with any of the following skills:
- General telephony knowledge
- Customer service experience
- Billing and resolution experience
- Provisioning local, LD, data, and Internet products
- Working knowledge of both simple and complex local service, such as POTS, Centrex, ISDN, and Local T-1
- Working knowledge of long distance services like switched, dedicated, and toll free
Email careers@accesspointinc.com for consideration.
Current Openings:
> Billing Analyst
Responsibilities:
- Prepare, analyze, audit, and trend weekly bill cycles.
- Recommend process improvements to enhance the billing system and improve efficiency within the department.
- Create and manage financial reporting and analytics.
- Participate in the testing and implementation of billing system software upgrades.
- Support and interact with multiple departments, levels of management, clients, and vendors.
- Become system subject matter expert and work directly with other departments to communicate problems and assist in resolutions.
Qualifications:
- Strong analytical ability and problem solving skills.
- Strong organizational and multi-tasking skills.
- Advanced interpersonal, business communication and writing skills.
- Ability to evaluate situations, develop solutions and resolve problems independently, as well as work within a team environment.
- Proficient in Microsoft Excel and SQL.
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>Service Delivery Specialist
We are seeking a qualified candidate for a Provisioning position in the Service Delivery Department.
The ideal candidate will be a highly motivated quick learner and be able to order telecommunication services, as well as project manage the service installation. As a part of our Service Delivery Team, the focus will be on facilitating, establishing and managing the installation of a suite of telecom products. The Service Delivery Specialist is the single Point of Contact for our end users and sales agents and will manage the implementation process up to the point of service activation.
Requirements:
- Previous Telecommunications experience.
- Understanding of Telecom equipment and/or CPE
- Previous knowledge & processing experience using Local and Access Service requests with respect to Integrated, Internet and Dedicated services (i.e. DSL, T1, number portability).
- Excellent communication skills - written, verbal, interpersonal and telephone.
- Flexible, detail oriented and organized with the ability to multi task and work both in a team and independently.
- Must possess excellent customer service skills.
Qualifications:
- Bachelors Degree in related field
- Minimum two years previous telecom experience
- Skilled in Microsoft Office Product Suite
>Customer Service Representative
This position will handle all inquires regarding customer accounts. Primary responsibilities include handling all inbound calls while resolving billing and service affecting issues. Create, distribute, track and log all customer service actions. Responsible for complex administrative duties such as database maintenance and bill reconciliation. Required: Solid understanding of telecommunication technology and networks.
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