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Access Point
is one of the fastest-growing telecommunications companies in the southeast.
We’re a company where work and fun are not mutually exclusive. We offer
an excellent work environment and the opportunity to expand your career
with us.
Service Delivery Specialist
We are seeking a qualified candidate for a Provisioning position
in the Service Delivery Department at Access Point Inc.
The ideal candidate will be a highly motivated quick learner and be able
to order telecommunication services, as well as project manage the service
installation. As a part of our Service Delivery Team, the focus will be
on facilitating, establishing and managing the installation of a suite
of telecom products. The Service Delivery Specialist is the single Point
of Contact for our end users and sales agents and will manage the implementation
process up to the point of service activation.
Requirements:
- Previous Telecommunications experience.
- Understanding of Telecom equipment and/or CPE
- Previous knowledge & processing experience using Local and Access
Service requests with respect to Integrated, Internet and Dedicated
services (i.e. DSL, T1, number portability).
- Excellent communication skills - written, verbal, interpersonal and
telephone.
- Flexible, detail oriented and organized with the ability to multitask
and work both in a team and independently.
- Must possess excellent customer service skills.
Qualifications:
- Bachelors Degree in related field
- Minimum two years previous telecom experience
- Skilled in Microsoft Office Product Suite
We are always interested in candidates at both the managerial and staff
levels with any of the following skills:
- General telephony knowledge
- Proven coordination skills
- Customer service
- Billing and Resolution
- Provisioning local, LD, data, and internet products
- Working knowledge of both simple and complex local service, such as
POTS, Centrex, ISDN, and Local T-1
- Working knowledge of long distance services like switched, dedicated,
and toll free
- Working knowledge of data traffic products: point-to-point, frame
relay, ATM
Email careers@accesspointinc.com
for consideration.
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