Migrating the Enterprise Customer
Multi-Location Conversions

Today most telecom management solutions help the enterprise answer the questions “What are we getting billed for?” and “Are we paying too much?”.  

At Access Point we also help the enterprise answer the questions of “What does our network look like?”, “How can we get it to help make the business better?”, and “Are we getting optimal return on our investment?”.

Telecom services account for one of the five largest expenses of most corporations, but these costs are among the most difficult to manage. Compounding the challenge, IT executives need to trim their budgets while maintaining a solid network infrastructure.

That's where enterprise telecom management can help. This proactive, continuous approach to managing telecom services reduces costs by weeding out billing errors, identifying inefficiencies, planning for future capacity and centralizing asset management.

We've taken out all of the guess work.

As we continue to grow, we have continued to improve our customer support resources. With the addition of several multi-state and multi-location customers it was imperative that we construct the best account management tools and a superior billing system.

Reputable solutions and outstanding customer support is what you can expect as an enterprise level customer. Talk to us today and make the switch to a provider who will give you the attention you deserve.

>Major Account Representatives
Our biggest customers benefit from senior-level customer care agents who can help them coordinate their large volume of lines and services. The Major Account Representative specializes in managing service and billing resolutions, processing service add and change requests, and developing special billing services and analysis reports.

>Access Point's Implementation Team
The Implementation is partnership between the Customer, the Sales Agent and the Service Delivery Team and Customer Service.

These teams manage the conversion process by:

• Providing an introduction to Access Point, Inc.
• Setting expectations for the conversion and long-term goals
• Hosting conference calls
• Communicating conversion time lines
• Providing action plans and recommendations for changes to time lines
• Educating customer about the billing platform
• Verifying customer’s preferred billing format and ensure reporting needs are met
• Delivering conversion dates (FOC’s) to customer and agent
• Participating in planning and pre-cut provisioning meetings
• Verifying service continuity immediately after service activations
• Responding immediately to concerns or questions
• Performing smooth hand-off to Major Accounts Team upon conversion completion