CPNI
The safeguarding of your private information is of utmost concern
to Access Point, Inc. It is understandable that consumers are concerned
about the safeguards employed by their telecommunications carrier
when handling their private and personal data. We want to you feel
secure knowing that Access Point, Inc. takes every precaution to
ensure the security of your CPNI and any other personal information
provided (such as credit card numbers, social security numbers,
etc) to Access Point, Inc. in the course of doing business with
us.
It is our duty to uphold the regulations regarding the protection
of private customer information. It is also our responsibility to
allow you to restrict the use of your CPNI to market additional
products and services for which you do not currently subscribe,
even if we believe the services would save you time or money.
What is CPNI?
Customer Proprietary Network Information (CPNI) is defined as any
information about a customer’s Telecommunications Network
which has been gained as a result of being a service provider (current
or past). CPNI includes, but is not limited to, any information
related to products in use, usage details, calling patterns, additional
service providers, and equipment.
How do I make my choice known?
Federal Law allows carriers to use your CPNI for the purpose of
billing telecom services, and maintaining those services on your
account. Your decision to permit Access Point, Inc. to utilize your
CPNI to market additional products and services not currently purchased
by you is for you to decide. Because the immediate access to your
CPNI allows us to quickly make decisions and offer solutions that
will save you time & money, we assume your permission is granted.
However, if you do not wish for Access Point, Inc. to use your
CPNI to determine if additional products and services would better
serve your telecommunications needs, you can choose to Opt Out by
contacting Customer Service via email at customerservice@accesspointinc.com
or fax 800.488.8859. Please label the subject line "OPT OUT
of ACCESS POINT, INC. CPNI USE" and include the date of your
request, your account number, account name, mailing address, contact
person's name & telephone number. This information is used to
confirm and verify receipt of your request and ensure it's really
being made by you, our valued customer. Should you change your mind
at any time and decide to opt back in, please contact Customer Service.
When does Access Point, Inc. allow third parties to use
our CPNI?
Access Point, Inc. does not sell, trade or disclose your CPNI to
anyone. We do not allow access to your CPNI by a third party unless
you have given us express written permission to do so. Access Point,
Inc. will contact you directly and request your express written
approval to use or disclose CPNI prior to providing it to any party
outside of Access Point, Inc. if that approval is not currently
on file.
In the rare circumstance that your CPNI is requested via court action,
subpoena or government ruling, Access Point, Inc. shall comply with
such requests without your consent.
How will your services be affected if you choose to restrict
CPNI use?
Your decision not to allow Access Point, Inc. or third parties to
utilize your CPNI to market certain products & services to you
will not affect the services you subscribe to today, but may cause
you to miss out on cost saving promotions and products that we think
you would benefit from in the future. Your opt out of CPNI Use will
remain in effect for as long or short as you desire. There are no
fees or penalties for changing your status at any time.
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