The Federal Communications Commission has mandated that all interconnected Voice over IP (VoIP) providers are required to provide national Enhanced 911 service (E911) to end-users – whether residential or commercial.

The FCC Order requires the following service capabilities:

• VoIP providers must deliver 911 calls to a dispatcher via Selective Routers.
• VoIP providers must provide E911 service, which includes delivery of call-back number and location information to the emergency services operator, where the operator is capable of receiving this information.
• Customers (end-users) must have a means of changing their location information.

When you dial 9-1-1, your call will be handled quickly and efficiently, with added features over traditional 9-1-1 service.

Benefits of VoIP 9-1-1 Service

VOICEPoint 9-1-1 delivers enhanced information. VOICEPoint 9-1-1 service includes delivery of your address (along with your telephone number) to the emergency services Operator. In an emergency situation, this enables the operator to provide your address location to emergency service personnel – even when you can’t.

VOICEPoint 9-1-1 enables you to benefit from the mobile features and functionality of VOICE-over-Internet-Protocol technology. This service allows you to change your address location temporarily – while on a business trip or vacation, for example – from a VOICEPoint 9-1-1 covered location, our service ensures that any 9-1-1 call you make using your VoIP telephone from a temporary address location gets to the nearest emergency services Operator – so, help is always close at hand.

VOICEPoint 9-1-1 is a leading-edge service in the rapidly developing telecommunications market. You chose to use market-leading VoIP service for your telephone calls. And now that service is equipped with the most advanced 9-1-1 capability in use today. Furthermore, we anticipate that VOICEPoint 9-1-1 will continue evolving to bring you the most up to date functionality.

VOICEPoint Operator Assisted 9-1-1

VOICEPoint Operator Assisted 9-1-1 service is available for all addresses associated with Telephone Numbers assigned by Access Point, Inc., whose locations are not in the VOICEPoint 9-1-1 coverage area. VOICEPoint Operator Assisted 9-1-1 allows for accounts with a valid address outside the VOICEPoint 9-1-1 service footprint to be routed automatically to an Emergency Call Response Center (ECRC). A live operator at the ECRC will receive the call-back number, the caller’s registered address and the serving Public Safety Answering Point (PSAP). The ECRC operator will tmanually route the call to a PSTN routable number at the appropriate PSAP. The ECRC operator will ensure that the call is answered by PSAP staff. The ECRC will then provide the call-back number and the address location information from the PSAP staff.

Updating Your Physical Address

With this service, updates to your physical service address through 911 are not automatic. To make changes to your address, simply call Customer Service at 800-957-6468.

Each time you move your service, you will need to notify us to update the 9-1-1 information database.

We are in the process of expanding VOICEPoint 9-1-1 service coverage throughout the United States. In the meantime, it is possible that we will not be able to provide VOICEPoint 9-1-1 service to you for some locations you may plan to visit. In these cases, if you still wish to travel to such a location, Federal Communications Commission (FCC) regulations require that we temporarily suspend your VoIP calling service.